Return, refund and replacement policy

Overview

The period for product returns and refunds is valid for 14 days from their purchase, and only applies to defective or damaged products. After the 14th day, we cannot offer you a refund or product exchange.

In the event that your order has arrived defective or damaged, please notify us promptly at info@avatonwater.com, with your order number and a photo of the condition of the defective or damaged product.

 Returned products must be unused, in the same condition as received, in their original packaging, and with an invoice or proof of purchase

Returns are rejected when:

• Products show obvious signs of use or opened packaging.

• Defective products which have not been notified to info@avatonwater.com within 14 days from the date of shipment.

Refunds

Once the return has been received and inspected, you will be notified of approval or rejection of product replacement. If the refund request is approved, the original payment method will be credited within 10 working days.

Delayed or non-refundable refunds

 If you have not received a refund or there is any delay, please contact us at info@avatonwater.com

Replacements

Exchanges are only made on defective or damaged products. Exchanges on different products are not accepted. To replace defective items, please notify us by email at info@avatonwater.com and send your product to:

M.B.C. Macedonian Bottling Private Company I.K.E.

9th klm Nat.Road Thessalonikis-Thermis, Balkan Center,

Building C, 3rd floor, Office C-301

Shipping & Returns

Returns are made by mailing the product to the following address:

M.B.C. Macedonian Bottling Private Company I.K.E.

9th klm Nat.Road Thessalonikis-Thermis, Balkan Center,

Building C, 3rd floor, Office C-301

Shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the original cost of shipping will be deducted from the refund. Product delivery time depends on your location and may vary. We are not responsible if we do not receive your returned product.

You need Help?

Please contact us at info@avatonwater.com for questions about refunds and returns.